FAQ
Billing, refunds & cancelling
How plans, invoices, refunds and cancellations work.
Changing your plan
Open Billing in the dashboard. Upgrades apply immediately and are prorated. Downgrades and account-count reductions take effect at the end of the current billing period.
Cancelling
Click Cancel plan on the Billing page. Your plan keeps working until the end of the paid period, then your bots are disconnected and your data is kept for 30 days in case you come back. There are no cancellation fees.
Refunds
If the client doesn't work for you, contact support within 48 hours of your first purchase and we'll refund you. Renewals, proxy purchases and bans on third-party servers are not refundable.
Invoices
Every payment has a downloadable PDF invoice on the Billing page. Need a different name or VAT number on it? Edit your billing details before the next renewal.
Payment methods
Cards, PayPal, Apple Pay, Google Pay and Link. Checkout is handled by our payment provider; AFKCore never sees or stores card numbers.